Terms of service

Making a purchase:

When placing an order on Stillark.com you will receive an order confirmation including your order number, name, address and delivery address via email. We recommend that you save this.

Payment:

At shop.stillark.com you can pay with Visa, Mastercard, Maestro, Shop Pay, Apple Pay, Google Pay, and local payment methods Bancontact (Belgium) and iDEAL (The Netherlands). 

When your order is dispatched from Stillark's warehouse, the payment will be charged to the means of payment you have selected. If your order is divided into several deliveries, it will be the amount for the part of your order that is dispatched that will be charged from your account. The rest of the amount will be charged when the rest of your order is sent.

Shipping destinations, delivery prices, time of delivery:

Please refer to our shipping policy.

Returns:

Please refer to our returns policy. 

Damages and issues:

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Errors and rejections:

We reserve the right to reject and cancel any order which is considered affected by system failures, price errors or suspected payment abuse.

We strive to ensure that all information on our website is correct. However, we are not liable for unintended inaccuracies (including errors regarding prices and delivery time) and typographical or system failures. All information is subject to change without notice. 

Complaints:

We always work to give you a good customer experience. However, if you are not satisfied with our service, please contact us on +45 53 600 600 or send us an email at info@stillark.com.